Getting Hillstone Technical Support

Remote Support

If your question is regarding contracts, licensing, product registration, support account management and any other post-sales issues, you may contact us through any of the following ways. Otherwise, please contact or submit a contact request here.

On-Site Support

Whether you purchase a Hillstone firewall product from us or from one of our authorized resellers, you can receive dependable, high-quality support on site. You may purchase on-site support services when you buy your product or later. Choose the response time that best suits your needs, and get on-site support in as little as two hours or less. If you obtain your product through one of our partners, that partner delivers the first level of support, while the Hillstone technical team provides the second level. Service coverage duration is 365 days for products under warranty or with a valid license.

Support Provided through Hillstone’s Professional Services Group

Hillstone professional services include a wide range of on-site support services to help ensure your team’s success. We’re here to assist you with network security system planning and design, installation, configuration, problem resolution, network health check, performance tuning, and optimization.